Assistance with Move Day
What if I need assistance with packing, loading, unloading or unpacking?
We have several listings on our Resources page to help you on your move day. Please also visit moving-staffers.com for help with your move.
Container Information
What if the container is damaged?
Call us at our toll free number and we will help evaluate the problem.
Coverage Area
What if I have an international move?
Currently, we service the United States. International service is forthcoming.
Insurance/Liability
What about fire, collision, damage, or theft?
PACK & RIDE offers a standard liability of $1.00 per lb per piece up to $10,000 per trailer. We also recommend that you check with your insurance agent about your homeowners or renters policy. Many agents will create a "rider" or "floater" policy to cover your goods in transit.
Motor Carrier No.
What is your Federal Motor Carrier Safety Administration (FMCSA) number?
PACK & RIDE is a licensed broker. Our FMCSA number is 523313.
Payment Information
Do I have to pay for a container if I don’t use it?
A handling fee of $100 per unused container will be charged to your credit card.
When do I pay?
You pay when you book your move.
How do I pay?
We accept Visa, MasterCard, American Express, Discover, certified check and money orders. Certified check and money orders are processed as they are received.
What if I need to cancel my move?
If you cancel your move between the contract date and 10 days prior to the container drop-off date, we will charge a cancellation fee in the amount of 10% of the Total Price of the Move. If you cancel from the 10th day prior to the day prior to the container drop-off date, we will charge a fee in the amount of 25% of the Total Price of the Move. If you cancel on the container drop-off date, we will charge a fee in the amount of 50% of the Total Price of the Move. If you have questions or need to cancel, please contact PACK & RIDE at info@packandride.com or call toll free 1-866-550-PACK (7225).
Pick-Up/Delivery
Do I have to be present when the empty containers are dropped off or picked up?
No. However, you are responsible for the container(s) until they are returned to PACK & RIDE.
Will PACK & RIDE drop-off and/or pick-up the container(s) from more than one location per move? Yes, just call our toll free number for a custom quote. You can also email us at quote@packandride.com.
Will PACK & RIDE move to and/or from a storage facility?
Yes. Just get your quote online.
How much time do I have to load/unload the container(s)?
You have 2 days to load the container(s) and 2 days to unload it. If you need more time, just call our customer service.
How much time do I need to reserve a container?
Two weeks is the optimal time.
How long does it take my belongings to get to destination?
Standard service times will be included on your quote. In order to offer such competitive rates, PACK & RIDE does require a three (3) window for pick-up and a three (3) day window for delivery. However, expedited service is available just call for a custom quote.
How do I check on my move?
Call our toll free number and one of our customer service associates will assist you. You can also email us at track@packandride.com.
Pricing
How is your pricing so competitive?
Due to our unique container design and intricate knowledge of the transportation industry, we are able to reduce costs. The flexibility for pick-up and delivery of a full container further decreases costs. We pass these savings onto you.
Will my price change?
No, your contract is your final price. However, if you change the terms (destination, origin, dates, or number of container(s)) then your price will change accordingly. A new contract will be created at that time.
Security
Are my belongings safe?
Your container is sealed with padlocks that you provide. No one will have access to your valuables during transit.
Storage
Do you offer storage services?
Yes, just make sure you request this when filling out your custom quote.
Appliances
Wrap small appliances in inkless newsprint or your kitchen towels or linens. Tape the bottom of a medium box securely and put down a layer inkless newsprint for padding. You can pack several small appliances to a box.
For large appliances, make sure you check your owner's manual for any special instructions before you start to pack. Make sure the inside and outside of all appliances are clean. You can stuff the inside of some appliances, such as washing machines and dryers, with towels or linens. Tape down any parts that could come loose -- the burners on your stove, the electrical cords, etc. Wrap the appliance with furniture pads and tie securely.
Art and Collectibles
Put Corrugated Corners on and wrap each piece in bubble wrap. Pad the bottom of a large box with crumpled inkless newsprint. Give the items plenty of space, and make sure you add lots of packing material on the sides, between items and on top. Remember to label the box "fragile."
Books
Use only small boxes for books -- they get very heavy, very fast. You can use small paperbacks to fill the sides of the box if there is extra space.
Clothing
This is where wardrobe boxes come in handy. You can move clothing on hangers straight from your closet to the wardrobe boxes. Clothing in drawers should be packed in suitcases or boxes.
Electronic Equipment
Ideally, you should pack electronic equipment such as stereos, TVs and computers in their original boxes with their original packing material. If this is unavailable, wrap the equipment in plastic bags. Wrap each piece in bubble pack and pack in our heavy duty TV Box (25" x 25" x 25" DW).
Furniture
If you can take your furniture apart in any way to make it easier to move, make sure you put all nuts, bolts and screws in a small zip-lock bag and tape the bag to the furniture. Tape drawers shut where necessary. Wrap exposed legs (on tables and chairs) in bubble wrap or inkless newsprint. Wrap in furniture pads and tie securely.
Kitchenware
Wrap breakable items in bubble wrap or inkless newsprint. Put layers of bubble wrap between each plate or bowl. Fill the top bowl with crumpled inkless newsprint. Make sure you put the heavier items on the bottom of the box.
Wrap nonbreakable items in inkless newsprint before packing in a box Use cell packs to separate delicate items. Make sure you pack all the items you'll need for your first few days in you new home in one box, and label it prominently. You can only eat take-out for so long.
Mirrors and Framed Art
Tape an X of masking tape across mirrors and paintings framed with glass. Wrap each item in bubble wrap. You can use our shipping cartons for these pieces. Make sure you label everything fragile.
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